As used in this policy, the terms “using” and “processing” information include using cookies on a computer, subjecting the information to statistical or other analyses, and using or handling information in any way, including, but not limited to collecting, storing, evaluating, modifying, deleting, using, combining, disclosing, and transferring information within our organization or among our affiliates within the United States or internationally.
THE COLLECTION OF INFORMATION
Our principal goals in collecting information are to provide and improve our Site, Applications, Services, features, and content, to administer your use of the Site and Services and to enable users to enjoy and easily navigate the Site and Applications. The types of information that we collect include:
Information you provide to us
Personal Information: You may browse the Site and Applications without providing any personal information that may be used to identify you personally. However, when you use the Service, access certain content or features, or directly contact the Site or Applications, we may ask you to provide information (collectively, “Personal Information”), including:
- your name, phone number, mobile phone number, email address, and postal address;
- your username, password, and account setting preferences;
- your credit card number, billing address, and other billing related information.
- Your preferences, history, questions, goals, and interests related to cannabis use, potential cannabis use, or other information and advice that you are seeking.
Information automatically collected
When you visit and interact on the Site or Applications, certain information is collected automatically, including:
Non-Identifying Information: We collect other non-identifying information you provide as part of the registration, administration, and personalization of your Natura Account profile (e.g. account preferences) (“Non-Identifying Information”). We may combine your Personal Information with Non-Identifying Information and aggregate it with information collected from other Natura Users (defined below) to attempt to provide you with a better experience, to improve the quality and value of the Site, Applications, and Services and to analyze and understand how our Site, Applications, and Services are used. We may also use the combined information without aggregating it to serve you specifically, for instance to deliver a product to you according to your preferences or restrictions.
Log Data: When you visit the Site and Application, whether as a Member or a non-registered user (any of these, a “Natura User”), our servers automatically record information that your browser sends whenever you visit a website (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type or the webpage you were visiting before you came to our Site and Applications, pages of our Site and Applications that you visit, the time spent on those pages, information you search for on our Site and Applications, access times and dates, and other statistics. We use this information to monitor and analyze use of the Site, Applications, and Services, and for the Site’s and Applications’ technical administration, to increase our Site’s and Applications’ functionality and user-friendliness, and to better tailor our Site and Applications to our visitors’ needs. We do not treat Log Data as Personal Information or use it in association with other Personal Information, though we may aggregate, analyze, and evaluate such information for the same purposes as stated above regarding other Non-Identifying Information.
Web Beacons: Our Site and Applications may contain electronic images known as Web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our Site and Applications are used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our Member communications and marketing campaigns.
Information collected from other sources
We may access information about you from third-party sources and platforms. You can register to use the Service by logging into online accounts you may have with third party service providers (“TPSP”) (e.g. Facebook, Twitter, or LinkedIn); each such account, a “Third Party Account”, via our Site or Applications as described below. As part of the functionality of the Site, Service and Applications, you may link your Natura Account with Third Party Accounts, by either: (i) providing your Third Party Account login information to Natura through the Site, Service, or Applications; or (ii) allowing Natura to access your Third Party Account, as is permitted under the applicable terms and conditions that govern your use of each Third Party Account. You represent that you are entitled to disclose your Third Party Account login information to Natura and/or grant Natura access to your Third Party Account for use for the purposes described herein without breach by you of any of the terms and conditions that govern your use of the applicable Third Party Account and without obligating Natura to pay any fees or making Natura subject to any usage limitations imposed by the applicable TPSP.
If you register by logging into a Third Party Account via our Site or Application, we will obtain the Personal Information you have provided to the applicable TPSP (such as your true name, email address, profile picture, names of TPSP friends, names of TPSP groups to which you belong, other information you make publicly available via the applicable TPSP, and/or other information you authorize Natura to access by authorizing the TPSP to provide such information) from your Third Party Accounts and use that information to create your Natura Account and Natura Account profile page. Depending on the Third Party Accounts you choose and subject to the privacy settings that you have set in such Third Party Accounts, you understand that by granting us access to the Third Party Accounts, we will access, make available, and store (if applicable and as permitted by the TPSP and authorized by you) the information in your Third Party Accounts so that it is available on and through your Natura Account on the Site, Service, and Application. If there is information about your “friends” or people with whom you are associated in your Third Party Account, the information we obtain about those “friends” or people with whom you are associated, may also depend on the privacy settings such people have with the applicable TPSP.
Mobile Communications: With your consent, we may use your mobile phone number to send you information, notifications, and updates regarding the Site, Applications, or Service.
Natura Marketing: We may also use your personal Information to contact you with Natura newsletters, marketing, or promotional materials, and other information that may be of interest to you. You may opt out of these marketing related notifications at any time by contacting us at [email protected]. Please note that we may also use your Personal Information to contact you with information related to your use of the Service; you may not opt out of these notifications.
Request Fulfillment: We may use the information that we collect to fulfill your requests for products, services, and information. For example, we may use your information to respond to your customer service requests.
Data Analysis: In order to learn more about how our Site, Applications, and Service are used, we aggregate and analyze the data we collect. We may use the information, for example, to monitor and analyze use of the Site, Applications, and Service, to improve the functionality of same, and to better tailor our content and design to suit our visitors’ needs.
Testimonials: Natura may post testimonials on the Site and Applications. With your consent, we may post your testimonial on the Site and Applications along with your name. To have your testimonial removed, please contact us at [email protected].
Information Sharing and Disclosure
Analysis: We may share aggregated information that does not include Personal Information and we may otherwise disclose Non-Identifying Information and Log Data with third parties for industry analysis, demographic profiling, payment processing, customer service, and other purposes. Any aggregated information shared in these contexts will not contain your Personal Information.
Service Delivery: We may employ third party companies and individuals to perform Site-related services, including maintenance services, database management, web analytics, data processing, and email and text message distribution. These third parties have access to your information only to perform these tasks on our behalf.
Investigations: We may share information about you to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety or other rights and interests of any person, violations of Natura’s Terms of Service, or as otherwise required by law.
Compliance with Laws: We may share information about you to respond to subpoenas, search warrants, judicial proceedings, court orders, legal process, or other law enforcement measures, to establish or exercise our legal rights, or to defend against legal claims.
THIRD PARTY SERVICES
To customize your experience on the Site and Application and to simplify our registration process, we may provide you with the opportunity to access or interact with third party service providers (TPSPs) such as Google, Facebook, and Twitter. When you connect to the Site or Applications through these TPSPs, we may share information about you with these third-party service providers and they may share data about you with us.
SECURITY AND DATA RETENTION
To protect your privacy and information, Natura uses multiple security procedures and practices to protect from unauthorized access, destruction, use, modification, and disclosure of Personal Information of users.
When you enter Personal Information on our Site and Application, we encrypt that information using secure socket layer technology (SSL). SSL creates a secured connection between our web servers and your browser, which protects against unauthorized access to transmitted data and supports data being sent only to intended recipients.
Identity theft and the practice currently known as “phishing” are of great concern to Natura. Safeguarding information to help protect you from identity theft is a top priority. We do not and will not, at any time, request your credit card information, your Natura Account ID, login password, or national identification numbers in a non-secure or unsolicited email or telephone communication.
We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure.
Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Site and Applications, you can contact us at [email protected].
Note that we will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored “personal data” (as defined in applicable state statutes on security breach notification) to you via email or conspicuous posting on the Site and Applications in the most expedient time possible and without unreasonable delay, insofar as consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.
Natura and its third party partners to whom we disclose information under this policy may perform activities outside of the United States and potentially collect, transfer, store, and process your personal information in other countries. As a result, your information may be subject to the laws of those countries or other jurisdictions. These laws may not be equivalent to the privacy and data protection laws in your jurisdiction. Information may be disclosed in response to valid demands or requests from government authorities, courts, or law enforcement in these countries. By using the Site or Applications, or by providing us with your information, you consent to the potential collection, transfer, storage, and processing of information in other countries.
We will make available to you any of your personal information that we have collected, used, or disclosed upon request. Please contact us at [email protected].
UPDATES TO THIS POLICY
ADDRESSING YOUR CONCERNS
Attn: Legal Department
8280 Elder Creek Road
Sacramento, CA 95828